NORTH LITTLE ROCK, Ark. (KTHV) - Emotions ran high at a community forum Tuesday on the North Little Rock VA campus. The town hall meeting, hosted by the Central Arkansas Veterans Healthcare System, was designed to generate a discussion on ways to improve veterans' health care. Many veterans said the actual care they've gotten at central Arkansas VA facilities has been top-notch, but the process of trying to navigate the bureaucracy of the VA in order to get that care was a nightmare.
"The VA has to understand that the tactics that you all have been using for years is outdated," said U.S. Navy veteran Noel Washington, just one of dozens of veterans expressing their frustration with the VA Tuesday. "Most of these vets that's been up here today, they are upset and they have a right to be that way… we have the right to be seen, to be heard and our complaints should be addressed and that's why we're here today."